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Novell India is hiring Technical Support Engineer

Company Name: Novell India

Job Description: Technical Support Engineer – 2 Openings

Work Experience: 0 – 1 Year

Work Location: Bangalore

Education: (UG - B.Tech/B.E. - Any Specialization, Computers, Electrical, Electronics/Telecommunication, Mechanical) AND (PG - M.Sc - Any Specialization, Computers, Electronics) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Keywords: Technical Support Engineer, technical support MCSE, MCP, RHCE / Sun Solaris, CCNA, CCNP, networking, System Administration

Job Description
Installation, configuration (System Administration) on any of the mentioned products - Windows 2003/2008, Linux/Unix, SuSE Linux, Windows 7 or 8, Novell NetWare

Must have hands on troubleshooting experience at Server level - Novell/Linux/MS windows server)

Ability to work cross-functionally within an organization.

Troubleshoot and provide accurate and timely resolution to customer issue via telephone & electronic mediums such as email and chat.

Prevent issues by writing technical documents and sending helpful technical information to users

highly organized, punctual and has identifiable ability to prioritize tasks and responsibilities, establishing goals on a continual basis in order to facilitate completion of tasks and responsibilities.

Displays ability to understand team concepts, function as a team member and develop and maintain an open line of communication with team members.

Desired Profile
The open position is for a Technical Support Engineer, with a minimum of 1 year of industry experience. The candidate will be responsible for maintaining and supporting machines with various kinds of operating systems - Windows XP/Vista/7, Windows 2008R2 server, Linux (RedHat or SuSE) and MAC.

The candidate is expected to have good oral and writen communication skills.
Trouble shooting hardware related problems in machines & equipments, working with 3rd party vendor as applicable

Provide basic support for Windows & Linux Operating systems
Configuration and maintenance of specialized environments such as Fibre SAN, PXE, AntiVirus and Operating system patching systems

Inventory Management and Monitoring using internal tools

Common Repository Management (CRM) Install/Upgrades of various OS, Virtual images for VMWare ESX

Interlab machine movement co-ordination and execution

Contact Details: Novell India 65/2, Laurel, Block D, Bagmane Tech Park, C.V. Raman Nagar, Byrasandra, Bangalore - 560093

Phone: 080 4002 2990

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