Entity Name: Verint Systems (I) Pvt. Ltd Job Description: Senior Technical Support Specialist WFM Work Experience: from 5 years to 8 years Work Location: Bangalore Employment Type: Full time permanent job Functional Area: IT software, Application Programming and Maintenance Key Skills: L3, Workforce Management, WFM, Technical Support, Customer Handling, Analytical Skills Qualification: UG -B. Tech/B.E. - Any Specialization Desired Profile Products include I360 WFO suite consisting of Work Force Management L2 & L3 support for the product Good communication and Analytical skills. End to end ownership for issues handling. Customer handling (Internal and External). Open to work in 24x7 environment. Handle escalations from across APAC Knowledge transfer to peers. At least 5-7 years experience of providing technical post-sales support service to clients, preferably gained from within the Telecommunications/IT marketp