Company Name: Symphony Teleca Corporation India Private Limited Job Description: L2 Support Work Experience: 3 – 5 Years Work Location: Bangalore Education: UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Job Description Role and Responsibility Education & Experience: Graduate with 2-3 Years, L2 support with excellent communication skill. Certification (If any): MCSE/MCSA, CCNA, and ITIL Should have troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook, Active Directory, Basic Networking knowledge, and VPN. Should have good understanding of Ticketing Systems and Remote connect tools, PC Hardware Environment, and Printers. Should be able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determ