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IBM India is hiring Incident Manager for GTS and SD in India

Company Name: IBM India Limited

Job Description: Incident Manager - GTS - SD in India

Job Code: SO_DEL-0560452

Work Experience: 3 – 8 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Job Description
Good understanding of infrastructure technologies (Intel/ Unix, Servers, Middleware, Email and Messaging Services and Networking, etc). Liaise with the Customer as focal point for all high priority & major incidents reported. Represent the team and IBM India while leading a Sev1 and Major incident. Provide technical direction and coordination to the resolver groups involved. Provide support and participate in the Change Control Board and change control process. Provide appropriate inputs to the problem management process, RCA preparation Develop an understanding of the clients organizational structure and infrastructure environment Drive group chats and bridge calls effectively to resolve incidentsPossess excellent written and verbal communication skills Prior experience of sending out executive alerts/ communication mailersHandle conflict situations and make quick decision while driving incidents Manage and drive third parties to the quick resolution of incidents Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management. ITIL certification is preferred but no mandatory

Desired Profile
English: Fluent

Contact Details: IBM India Ltd, Embassy Golf Links Business Park, Block A, Ground Floor, Embassy Cypress Pt, Indiranagar-Koramangala Intermediate Ring Rd, Bangalore – 560 017

Telephone: 080-5177 7962 or 080-5177 7963



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