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Hewlett-Packard India is hiring Senior Quality Engineer

Company Name: Hewlett-Packard India Private Limited

Job Description: Senior Quality Engineer

Work Experience: 8 -12 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Doctorate Not Required

Job Description
Job scope/summary: Responsible for helping ensure HP Enterprise Services accounts and delivery groups gage, assess and understand voice of customer. Responsible for providing insightful analytics using complex data mining to support organizational decision making throughout the value chain

Job specifics/responsibilities:

Manage transition to NPS model aligning with HPs and ES priorities
Provide insightful analysis to senior management and business leaders on voice of customer
Oversee compliance to service excellence dashboard
Ensure timely and relevant VoCIP initiation, execution and validation of results on reported non-green account status
Provide support to shared functions on adhoc voice of customer reporting
Work with global business improvement team in helping identify systemic issues based on VoC
Liaise with regional service excellence teams and support them with method guidance
Institutionalize collaboration for innovation based on VoC triggers identified

Key deliverables/accountabilities:

Execute VoC reporting and analysis on a recurring basis

To act as a consultant to HP-ES internal clients on matters of maturity and risk management.
Develop/manage ongoing reporting requirements for HP ES.

Establish and maintain effective relationships with people at all organisational levels, internally and externally.

Identify and analyse improvements to new or existing tools, processes, and procedures
Identify and evaluate the significant exposures or risks across functions, accounts, processes, or other variables associated with HP-ES.

Understand and apply quality principles that form the basis of accepted Management Systems.
Interact with all levels of management, customers and peers regarding audit results and recommendations

Apply experience in the field Use understanding of the field and scope of operations, the big picture, the whole process, the flow, and background to support improving the outcome of the VoCIP

Desired Profile
Strong written and good communication skills
Proven ability to multi-task, and work on projects/tasks concurrently.
Proven ability to analyse situations, draw conclusions and take or recommend appropriate actions.
Demonstrated ability to meet commitments.
Demonstrated ability to prioritise and make changes where necessary (cope with pressure).
Must be willing to learn and develop personal and inter relationship skills and working knowledge.
A good understanding of HP ES business
Confidence to deal with and interview leaders

Proven record or strong experience working with NPS model for understanding customer loyalty
An understanding of International standards and models (ITIL, ISO)
Excellent written and spoken English
A strong business acumen and be able to creatively devise appropriate mitigating actions.
Strong controls and assurance expertise.
Strong analytical skills.
Lean Six Sigma Practitioner (GB/BB)
Strong data mining skills
Strong analytical ability leveraging SQL (querying, creating triggers)

Technical skills (procedures and documents the employee has to be acquainted with):

MS Office (MS Outlook, Powerpoint, Excel, Word)
Analyzing data in BI tools
Preparing reports and presentations
Using SharePoint services
Windows Vista OS, Internet Explorer browser
Remote access tools

Contact Details: Hewlett-Packard India Sales Private Limited, 24, Salarpuria Arena, Adugodi
Hosur Road, Bangalore - 560 030

(080) 33824000/33829000 Phone


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