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Aricent Technologies India is hiring Network Specialist – Wi-fi, Wireless

Company Name: Aricent Technologies Holdings Limited

Job Description: Network Specialist - Wifi, Wireless

Requirements: 2 Openings

Job Reference: NetSpe_002

Work Experience: 5 – 10 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization, B. Tech/B.E. - Any Specialization, BSc - Any Specialization, B.Com - Commerce
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required, MCA - Computers, MSc - Any Specialization, M. Tech - Any Specialization, MBA/PGDM - Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Job Description
Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues

Firmware & Software Bug Scrub, Testing & Validation in Lab.

Simulate the Customer environment within Operate Lab to resolve complex problems and compatibility issues.

Assist L1 (Level 1 Engineers) in Recreating Customer Issues in the Operate Lab.

Provides Remote deployment support (Assistance to the Field Engineer whenever required).

Collaborates proactively with Clients SP Wi-Fi Team to ensure optimal use of resources to meet customer needs.

Provide Engineering Recommendations & Capacity Planning along with Level-3 Engineers

Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.

Manage Level-1/2 Engineers Technical Escalation & Manage Customer Expectation.

Provide Training & Mentoring to the New Hire L1/L2 Engineers.

Lead Change & Release Management Activities, Active Participation in CAB Review Meetings.

Drive continuous improvement and process change suggestion to management

Provide second line phone/email/fax consultation to independently debug complex mobility network problems

Provide systems/product training to peers within the WWSP Operate Practice team.

Act as a focal point for large account network problem resolution.

Act as a technical expert with ownership and accountability expectations in managing cases and customer situations.

Provide support on a world-wide basis to all WWSP customers.

Perform reactive Service Request case handling for client largest SP customers.Assures that major network problems across a broad range of technologies are properly addressed as per SLAs.

Acts as a focal point for all network problem resolution

Ability to identify complex network issues

Product Knoweledge:

Cisco Wireless LAN Controller

Cisco Wireless Control System

Cisco Access Point

Cisco ASR 1K

Cisco ISG Nexus 3K

CCNA Wireless (Mandatory)

CCNP Wireless (Mandatory)

CCNP Routing and Switching

Contact Details: Aricent Technologies Holdings Limited, 5th Floor, Gamma Block Sigma Soft Tech Park, No. 7, Whitefield Main Road, Bangalore - 560 066

080 4106 9000 Phone

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