Company Name: STS International
Inc
Job Description: IT Analyst
Working Experience: 0-2Years
Work Location: Bengaluru
Job Responsibilities:-
Provide resolution of procedural,
process, information and technical problems for requests from internal client
base submitted over phone or automated means.
Provide audit trail of all
problems and resolution (input, monitor, and action, close) through the use of
required tools.
Assume ownership of any IT problem
from any internal client, and follow path of escalated contacts to ensure the
problems are resolved in timely and effective ways to the satisfaction of the requester and well within the contractual agreements.
Follow-up with clients and utilize
case handling and closure policies to insure satisfaction both from users and
employers.
Identify systematic problems
and/or recommend opportunities for improvement that will eliminate or reduce
problems in the field.
Act as advocates for the internal
clients to insure their needs and concerns are addressed.
Follow established procedures for
call referral, escalation and problem resolution.
Work cooperatively with other team
members to resolve problems to the satisfaction of the administrators.
Recommend modifications to
existing procedures or new procedures that will improve the overall operation
of the Service Desk Team.
Perform other duties and
responsibilities as assigned.
Minimum Requirements
Undergraduate OR Graduates.
Excellent written and Verbal
Communication skills.
Ability to communicate clearly and
effectively with all levels of IT and Non IT staff via phone, email, and/or IM.
Walkin Venue/Time/Date:
Venue: STS Infotechnologies India
Private Limited
Cisco Systems, Inc. Hibiscus
Tower, SEZ Unit, Vrindavan Tech Village, Devarabisanahalli & 29/2
Kariyamanna Agrahara Village, Varthur Hobli, Landmark: Next to New Horizon
College of Eng, Bangalore - 560037
Time: - 9.30 a.m. to 1.00 p.m