Company Name: Social DNA Labs LLP
Job Description: Business/Systems
Process Specialist - Enterprise Applications
Job Code: SDL/BLR/005
Working Experience: 6-7 Years
Work Location: Bengaluru
Job Description for Business /
Systems process Specialist – Enterprise Applications
Role:
This position is responsible for
consulting with the business / sales / Finance head to understand its business
goals and objectives.
This specialist takes the
responsibility to collect, clarify, and translate business requirements into
documentation and conceptual design (using appropriate tools and models) from
which application and solutions are developed and implemented.
The specialist investigates,
formulates and recommends solutions which meet the business needs, identifies
business processes improvement opportunities.
The specialist is an active
participant in all phases of the project lifecycle and will be required to work
closely with a variety of internal and external business partners to ensure
that all business requirements are understood, documented and met.
Tasks:
Through a combination of strong
business understanding, strong analytical and problem-solving skills, and
excellent interviewing and facilitating techniques, the specialist will:
Responsible for all business
enhancements of NetSuite
Consult with business partners on
current issues and concerns
Monitor industry activities and
identify and recommend potential solutions
Help business partners in
identifying and clarifying their goals and IT requirements
Participate in the development of
strategic and tactical IT solutions
Lead all the phases of IT
projects
Provide advice on functionality,
applicability, and usability of technology solutions to project requirements
Investigate and recommend
technical solutions that will meet the business requirements
Provide coaching and mentoring to
other management and users of NetSuite
Facilitate meetings with business
partners
Participate (or directs) workflow
analysis in support of business Processes
Elicit, capture, analyze and
document business and user requirements
Identify project issues and risks
and recommend solutions and mitigations
Identify opportunities to improve
current processes and to act as a champion to change within the enterprise
applications (NetSuite)
Inform team members about
on-going improvements/changes to the system
Maintain updated documentation on
applications
Inform project team on any new
findings including best practices
Verify testing output to ensure
it meets the requirements of the business
Participate in the development of
user documentation and manuals, training material, and/or job aids
Experience/Education:
University degree/college diploma
or equivalent business experience
Four to six years progressive
business analysis experience, supporting medium to large-size projects
Explicit business knowledge in
the Software/High Tech industry
NetSuite administrative/systems
experience is a must
Key
Competencies:
Soft Skills:
Demonstrated leader/proactive
Excellent
communicator/information sharer
Exceptional interviewing,
probing, influencing skills
Exceptional interpreter and
sharer of information
Active listener
Strong interpersonal skills
Subtle influencer/persuader and
negotiator
Team builder, motivator, coach
and trainer
Creative and innovative thinker
Problem/Solution oriented
Decisive
Excellent relationship and
expectation management skills
Multi tasker-Effectively manage
multiple activities of varying complexities
Time / prioritization management
skills
Objective-Ability to take and
give constructive feedback Strong analytical and problem solving skills
Flexible
Effectively deals with ambiguity
Strong presentation skills
Self-motivated / independent /
resourceful
System / Technical Skills
Effective use of business
assessment tools:
Feasibility studies
Business cases and/or
cost/benefit
Project sizing and costing
Current state analysis/needs
assessments
Effective
use of business modeling tools:
Process and workflow modeling
Clear and effective writer
effective meeting facilitator
Experienced
and skilled usage of productivity tools:
NetSuite administrative or system
enhancement experience
Advanced knowledge of Word
Advance knowledge of Excel,
PowerPoint and Visio
Company Address: Social DNA Labs
LLP, #12, Phoenix Earthen, 4th Floor, 10th E Cross, Sanjeevapa Layout, Nagvarapalya,
Old Madras Road, Bengaluru-560093
Office telephone: 4213 1410