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Replicon Software India is hiring Customer Success Specialist

Replicon Software India is hiring Customer Success Specialist


Company Name: Replicon Software India Private Limited

Job Description: Customer Success Specialist

Working Experience: 6-10 Years

Work Location: Bengaluru

Job ID: 200

Number of openings: 5 nos

Responsibilities:
Engage and individually manage a large volume portfolio of key customer accounts

Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution

Oversee the successful implementation/configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist

Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe

Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action

Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)

Qualifications
Bachelor’s Degree or equivalent work experience in the software industry

6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications

Extensive technical account management & customer engagement experience

Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)

Excellent written & verbal communication skills

Experience working with senior executive level personnel in customer accounts

Company Address: Replicon Software India Private Limited, # 28, Ground Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Feet Road, Ejipura, Koramangala, Bengaluru – 560047,

Telephone: 4013 0444

 Must be willing to work in North American business timings
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