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Hewlett Packard India is hiring Service Center Service Manager

Company Name: Hewlett Packard India Private Limited

Job Description: Service Center Service Manager

Job Code: 1197998

Work Experience: 2 – 5 Years

Work Location: Bangalore

Education: UG - B. Tech/B.E. – Computers, PG - Any Postgraduate - Any Specialization
DOCTORATE - Doctorate Not Required

Job Description
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
Escalation Management: identify potential escalations and alert management proactively.
Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply HP solutions to meet moderately complex customer and/or trade/HPIT infrastructure needs within area(s) of technical responsibility.
Quality: Provide continual improvement recommendations/direction setting advice within work team.
Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.
Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end users needs within defined parameters.
Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for:
May provide leadership for small customer(s) or provide input for larger customer(s)
Sub-region or region
  
Desired Profile
Education and Experience Required:

Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Knowledge and Skills Required:
Typical skills include:
Understanding of technology in direct responsibility
(developing) General understanding of related technologies
Customer Service
General Project Management
(developing) Customer/Vendor Management
(developing) Business Analysis
(developing) General Financial Management

Contact Details: Hewlett-Packard India Sales Private limited, 24, Salarpuria Arena, Adugodi
Hosur Road, Bangalore - 560 030


Telephone: (080) 33824000 / 33829000

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