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Hewlett-Packard is hiring Unified Communication Engineer

Company Name: Hewlett-Packard India Private Limited

Job Description: Unified Communication Engineer

Job Reference: 1410322

Job Experience: 5 – 7 Years

Job Location: Bangalore

Education: UG - B.Tech/B.E. – Computers, PG - M.Tech – Computers, Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Role Description:
Apply advanced technical knowledge to operate one or more technology areas (e. g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.

Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.

Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.

Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/ technology area.

Change Management/ Implementation: Independently review, implement, and verify changes/ solutions of high complexity and risk to meet customer and/ or trade/ HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board.

Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.

Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design: Apply HP solutions to meet highly complex customer and/ or trade/ HPIT infrastructure needs.

Quality: May provide feedback/ influence change in internal and/ or vendor-provided products/ service offerings.

Project Management: Participate, propose, and/ or lead customer and internal projects across technology customers and/ or internal businesses/ end users areas, including transformation.

Customer Relationship Management: Influence with customers and/ or internal businesses/ end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.

Teamwork: Work as part of a team, which may be virtual, global, and/ or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/ technology area. Typically advises or sets direction for: Group(s) of customers with similar needs Region

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5 years of relevant experience

Knowledge and Skills Required:
Typical skills include:
(strong) understanding of technology in direct responsibility
(developing) understanding of other technology sub-areas
General understanding of related technologies
(strong) Customer Service
General Project Management
(developing) Influencing Others
(developing) Customer/ Vendor Management
(developing) Business Analysis
(developing) General Financial Management

Website: http://h30631.www3.hp.com/

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