Skip to main content

Replicon Software is hiring Product Support Associate – 4 Openings

Company Name: Replicon Software India Private Limited

Job Description: Product Support Associate – 4 Openings

Job Reference: 61

Work Experience: 2 – 3 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Job Description
About Replicons Support team in Bangalore:
Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?
Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?
Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?

If you are any of these, then the Replicon Application Support team is the place for you.

Support in Replicon is not just about solving customers issues.

Its also about knowing and applying all technologies related to Replicons products.
Its about knowing the different ways of configuring the product and helping the customer implement it.
Its about being intimate about the products limits and suggesting ways of improving the product.

In short, an Application Support Associate in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.

Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Salesforce and other applications like GoToAssist / Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.

The Product Support Associate will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon, while remaining positive and upbeat.

Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email.

Desired Profile

Trouble shooting skills are a must
Excellent written and oral communication skills
Demonstrated superior customer service skills

Shift Timings
North American Shift
6 PM - 4 AM

Contact Details: Replicon Software India Private Limited, #28, Ground Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038

Tel: +91 80 4013 0444 

Popular posts from this blog

Ready to Make an Impact? Join Accenture's Team as a Quality Engineer (Tester)

  Entity Name: Accenture India Private Limited Role in the Project: Quality Engineer (Tester) Work Location: Bengaluru – Full time Project Position Overview: Facilitates the development of comprehensive solutions through collaborative team efforts and seamless integration of diverse disciplines, aimed at expediting project delivery and ensuring high standards across the application lifecycle. Implements rigorous testing protocols encompassing security, API functionality, and regression testing. Designs and executes automation strategies, develops automated scripts, and assists in configuring data and environments. Engages in code evaluations, monitors performance, and identifies defects to foster continuous enhancement of the end-to-end testing process. Required Skills: Proficiency in Salesforce Testing Preferred Skills: Familiarity with Salesforce Lightning Web Components, and Salesforce Development Minimum Experience: At least 3 years of relevant experience Educational

Business Analysis Associate job at JP Morgan India

Company Name: JP Morgan India Job Name: Business Analysis Associate II Work Experience: 12 years of overall experience as a Business Analyst and 10 years in the banking industry focus has been on service, project management, and/or support. Apply Before: 13 th June 2024 Job Description JP Morgan understands that individuals desire exceptional value coupled with a trustworthy banking experience, which is why we introduced Chase UK, our digital banking platform, to redefine mobile banking with seamless journeys cherished by our clientele. With millions already placing their trust in us in the US and our rapid strides in the UK, we're reshaping the landscape here with a unique approach. By constructing the bank of tomorrow from the ground up, we infuse every stage with our entrepreneurial spirit, offering you the chance to effect substantial change. Joining JP Morgan Chase as a Business Analyst in International Consumer Banking presents a pivotal role where you'll spearhead the

Propel Your Career as a Staff Engineer in Camera IP Design Verification with Qualcomm

  Company Name: QualComm India Private Limited Job Name: Camera IP Design Verification - Staff Engineer Job ID: 3053403 Work Location: Bengaluru Qualification and Experience: A Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or a related discipline, along with at least 4 years of experience in Hardware Engineering or a relevant field.  An advanced degree, such as a Master's, in Computer Science, Electrical/Electronics Engineering, Engineering, or a related area, coupled with a minimum of 3 years of experience in Hardware Engineering or a related domain. A Doctorate (PhD) in Computer Science, Electrical/Electronics Engineering, Engineering, or a related field, complemented by a minimum of 2 years of experience in Hardware Engineering or a related professional sphere. Job Description As a pioneering force in technology, Qualcomm consistently challenges the limits of what's achievable to facilitate forthcoming experiences and spearheads