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Replicon Software is hiring Customers Success Specialist – 5 Openings

Company Name: Replicon Software India Private Limited

Job Description: Customers Success Specialist – 5 Openings

Job Reference: 200

Work Experience: 8 – 12 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Job Description
It has come to our notice that certain people claiming to represent Replicon have been making calls to candidates .Please be aware that Replicon does not encourage nor is associated with any 3rd party vendors/consultants for this role .We are not liable for any claims or promises made by unauthorized parties.

Position Overview
As a Customer Success Specialist, you will be responsible for ensuring that Replicons customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customers overall business objectives and provide recommendations on how to get the most out of Replicons solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.

Responsibilities:
Engage and individually manage a large volume portfolio of key customer accounts
Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
Oversee the successful implementation/configuration of Replicons product suite for each customer account by working with an Implementation Specialist
Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)



Desired Profile
Qualifications:
Bachelors Degree or equivalent work experience in the software industry
6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
Extensive technical account management & customer engagement experience
Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
Excellent written & verbal communication skills
Experience working with senior executive level personnel in customer accounts
Must be willing to work in North American business timings

Contact Details: Replicon Software India Private Limited, #28, Ground Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038

Tel: +91 80 4013 0444 

Website: http://www.replicon.com

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