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Social DNA Labs is hiring Business/Systems Process Specialist - Enterprise Applications

Company Name: Social DNA Labs LLP

Job Description: Business/Systems Process Specialist - Enterprise Applications

Job Code: SDL/BLR/005

Working Experience: 6-7 Years

Work Location: Bengaluru

Job Description for Business / Systems process Specialist – Enterprise Applications

This position is responsible for consulting with the business / sales / Finance head to understand its business goals and objectives.

This specialist takes the responsibility to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which application and solutions are developed and implemented.

The specialist investigates, formulates and recommends solutions which meet the business needs, identifies business processes improvement opportunities.

The specialist is an active participant in all phases of the project lifecycle and will be required to work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented and met.

Through a combination of strong business understanding, strong analytical and problem-solving skills, and excellent interviewing and facilitating techniques, the specialist will:

Responsible for all business enhancements of NetSuite

Consult with business partners on current issues and concerns

Monitor industry activities and identify and recommend potential solutions

Help business partners in identifying and clarifying their goals and IT requirements

Participate in the development of strategic and tactical IT solutions

Lead all the phases of IT projects

Provide advice on functionality, applicability, and usability of technology solutions to project requirements

Investigate and recommend technical solutions that will meet the business requirements

Provide coaching and mentoring to other management and users of NetSuite

Facilitate meetings with business partners

Participate (or directs) workflow analysis in support of business Processes

Elicit, capture, analyze and document business and user requirements

Identify project issues and risks and recommend solutions and mitigations

Identify opportunities to improve current processes and to act as a champion to change within the enterprise applications (NetSuite)

Inform team members about on-going improvements/changes to the system

Maintain updated documentation on applications

Inform project team on any new findings including best practices

Verify testing output to ensure it meets the requirements of the business

Participate in the development of user documentation and manuals, training material, and/or job aids

University degree/college diploma or equivalent business experience

Four to six years progressive business analysis experience, supporting medium to large-size projects

Explicit business knowledge in the Software/High Tech industry

NetSuite administrative/systems experience is a must

Key Competencies:
Soft Skills:

Demonstrated leader/proactive

Excellent communicator/information sharer

Exceptional interviewing, probing, influencing skills

Exceptional interpreter and sharer of information

Active listener

Strong interpersonal skills

Subtle influencer/persuader and negotiator

Team builder, motivator, coach and trainer

Creative and innovative thinker

Problem/Solution oriented


Excellent relationship and expectation management skills

Multi tasker-Effectively manage multiple activities of varying complexities

Time / prioritization management skills

Objective-Ability to take and give constructive feedback Strong analytical and problem solving skills

Effectively deals with ambiguity Strong presentation skills

Self-motivated / independent / resourceful

System / Technical Skills

Effective use of business assessment tools:

Feasibility studies

Business cases and/or cost/benefit

Project sizing and costing

Current state analysis/needs assessments

Effective use of business modeling tools:
Process and workflow modeling

Clear and effective writer effective meeting facilitator

Experienced and skilled usage of productivity tools:
NetSuite administrative or system enhancement experience

Advanced knowledge of Word

Advance knowledge of Excel, PowerPoint and Visio

Company Address: Social DNA Labs LLP, #12, Phoenix Earthen, 4th Floor, 10th E Cross, Sanjeevapa Layout, Nagvarapalya, Old Madras Road, Bengaluru-560093
Office telephone: 4213 1410

Email ID:

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