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Walk in for Senior Technical Support Associate Service Desk IT Helpdesk at Unisys India – date 08.04.2016 to 20.04.2016

Company Name: Unisys India Pvt Ltd

Job Description: Senior Technical Support Associate Service Desk IT Helpdesk

Number position: 20 persons

Work Experience: 6 months to 3 Years

Work Location: Bangalore

Educational Qualification: Graduate

Desired Profile
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence.

Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.

Key Responsibilities/Outcomes:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

Typically provides technical support for Internal and External customers.

Escalates complex problems to higher level of expertise within organization.

Responsible for providing the first-line of after-sales telephone technical support of hardware, 
Operating Systems, sub-systems and/or applications for customers and/or employees.

Key Qualifications:

Experience 6 months to 4 Years (preferably in an international voice process)

Education PUC & Above

Excellent verbal and written communication.

Willingness and ability to work in shifts (24 x 7).

Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

Multitasking and coordination skills

Team Player.
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies:
Excellent Communication skills - written and verbal

Ability to work in a pressurized environment and able to deliver against a tight timescale.

Act Independently and be self motivated

Excellent Problem Solving and Customer Service Skills

Drive for results

Attention to Detail

Customer Focus
Interested candidates can walk in to below mentioned Venue for Interview

Walk in Interview Dates: From 21st Mar 2016 to 20 Apr 2016 (excluding Sundays and Holidays)
You can also send your updated profile to arun.santhojirao@unisys.com with the below details:
Current CTC
Expected CTC
Notice Period

Address
Walkin Time: From 11:00 AM- 3:00 PM

Venue: Unisys India Private Limited No. 135/1, Purva Premier, Residency Road, Bangalore 560025 (Opp. To Bangalore Club, Near Richmond Circle)

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