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Philips India is hiring ERP and CRM Support Engineer


Company Name: Philips India Private Limited

Job Description: OCC Analyst-Order2Cash (O2C)-Lighting-SCM (# 2 positions) - Support Engineer

Job Location: Bangalore

Qualification: Bachelors / Master Degree in technical / functional domain.

Job Ref Code: 14139238

Experience: 5-7 Years

Key Areas of Responsibilities:
IT4Business’ Process Diagnostics & Analytics
• Pro-actively monitor, analyse ‘IT4Business’ of E2E processes to ensure business continuity.
• Align, coordinate with stakeholders to secture service performance
• Provide proactive identification of the issues so that there is a % reduction in incidents, reactive ticket resolution and business impact
• Collaborate with other analysts, OCC E2E leads, other stakeholders to perform analytics and drive improvements

IT4Business’ Service improvements and Business Process simplifications
• Apply technical / domain knowledge in a broader context
• Simplification of the processes and the landscape.
• More efficient and effective IT4Business for assigned portfolio

IT4Business’ Service Delivery
• Deliver and maintain performance KPI’s of assigned E2E services

IT4Business’ / OCC Way of working & Operational excellence
• Adhere to IT4Business / OCC way of working, processes, templates
• Actively collaborate with others to drive process, ways of working improvement

5 years of relevant business and IT experience in global matrix organizations in service delivery, operations, process improvements, issue resolutions
*Understanding of how ‘IT4Business’ domain can drive IT value creation towards business.

* Profound technical and functional knowledge in own area. Deep knowledge of one sector. Prefer to have cross-sector understanding. 

* Good understanding of applicable business processes in own expertise area. Basic understanding and interrelationship of other domains.

*Apply IT and functional knowledge to translate E2E services into ‘IT4Business’ service delivery.

*Experience of recognized process, quality and process improvement frameworks, such as ISO 20000, ITIL, Six sigma, COBIT, Lean

*Basic  experience in project management to plan, execute and drive improvement initiatives

*Drive and execution skills (customer focus, results, teaming skills)

*Excellent verbal, written and presentation skills. Strong interpersonal and influencing skills.

*Strong analytics skills, problem solving, process analytics and diagnostics skills.

*Fluent in English

Domain Specific Details:
Sector Lighting specific SCM R/3 kernel knowledge. Preferably cross-sector experience
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