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Verint Systems India is hiring for Senior Technical Support Specialist WFM

Entity Name: Verint Systems (I) Pvt. Ltd

Job Description: Senior Technical Support Specialist WFM

Work Experience: from 5 years to 8 years

Work Location: Bangalore

Employment Type: Full time permanent job

Functional Area: IT software, Application Programming and Maintenance

Key Skills: L3, Workforce Management, WFM, Technical Support, Customer Handling, Analytical Skills

Qualification: UG -B. Tech/B.E. - Any Specialization

Desired Profile
Products include I360 WFO suite consisting of

Work Force Management

L2 & L3 support for the product

Good communication and Analytical skills.

End to end ownership for issues handling.

Customer handling (Internal and External).

Open to work in 24x7 environment.

Handle escalations from across APAC

Knowledge transfer to peers.

At least 5-7 years experience of providing technical post-sales support service to clients, preferably gained from within the Telecommunications/IT marketplace.

Administration and maintenance of Enterprise level Application will be an added advantage.
Microsoft Certification in SQL programming is desirable.

Sound hands on knowledge of WFM concepts like scheduling, performance management.

Experience in installing/supporting WFM products preferable Verint I360 suite.

Good knowledge of Network operation System Windows 2003 and Win 2008(Active Directory, DNS, DHCP).

Working knowledge on Citrix XenApp, and VMware ESX

Excellent knowledge of IT security issues (firewall, Microsoft Group Policies, IIS lockdown, SSL, KMS)

Sound Knowledge on Web Servers ( IIS, Web logic, Apache Tomcat)

Excellent Knowledge in communication - network structure (LAN, WAN) protocols (TCP-IP) and communication equipment functionality (hubs, switching hubs, routers)

Sound Knowledge in databases (SQL server 2005/2008) and SQL Queries. Should be able to understand and code meduim to complex SQL queries.

Experience in log analysis, preferably with enterprise level application servers like Weblogic.

Knowledge in hardware -- Servers H/W modules, RAIDs.

Knowledge of Telephone Systems, CTI(Cisco/Avaya/Nortel), VOIP and Call Centers would be an advantage

Good communication and Analytical skills.

Customer Handling.

Company Profile
Verint Systems (I) Pvt. Ltd, Verint is a global leader in Actionable Intelligence solutions.
Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more timely and effective decisions. Today, more than 10,000 organizations in 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Verint's vision is to create A Smarter World with Actionable Intelligence.
Our Actionable Intelligence solutions help organizations address three important challenges: Customer Engagement Optimization; Security Intelligence; and Fraud, Risk and Compliance. We help our customers capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting Actionable Intelligence to help optimize customer engagement, enhance security, and mitigate risk.

Company Address: ACR Towers, No. 32, 5th Floor, Residency Road, Bengaluru, Karnataka 560001

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