Company Name: BMC Software India
Private Limited
Job Description: Senior
Enablement Program Specialist/Instructional Designer/Content Developer
Job Location: Pune
Experience: 5-10 Years
Position Description:
A Senior Instructional Designer
possesses excellent communication and project management skills, and is a key
factor in the direction, quality, and timeliness of Remedy Education
courseware. - A Senior Instructional Designer has a mastery of Instructional
Design concepts, technology, and processes; and can effectively communicate and
implement these processes through mentoring, project management, and
development of templates. - Leading by example, a Senior Instructional Designer
can independently and cost-effectively design and deliver a high-quality,
audience appropriate ILT and/or WBT Remedy training course.
Position Requirements:
Communicates the theories and practices of Instructional Design through
mentoring of Instructional Designers and Technical Instructors.- Conducts and
delivers complete task, learner, and needs analyses.- Develops complete and
successful ILT and WBT courses independently that typically exceed quality
requirements.- Uses project management tools and processes to plan, track, and
adjust individual, as well as group, course development projects.- Consistently
incorporates improvements to existing material.- Designs and develops lab
exercises for successful training courses (concepts, procedures, testing, and
reviewing).- Implements and documents processes for use by the Education
Department.- Creates highly professional and user-friendly templates for ILT
and WBT for use by the Education Department.- Builds key relationships with
other Remedy departments such as Engineering, Support, and Consulting to gather
training needs and technical content.- Participates in customer focus groups.-
Regularly leads and participates in cross-functional projects.- Addresses
courseware issues raised during beta teach of course.- Frequently provides
constructive feedback on courseware quality.- Provides content and grammatical
editing for Instructional Designers.- Anticipates and resolves common
problems.- Coordinates the use of available resources to achieve short-term
goals.- Balances long and short term goals by prioritizing activities.-
Actively participates in curriculum planning sessions for new product
training.- Adapts well to changing job and project requirements.- Recommends
and implements solutions when project issues arise.- Demonstrates confidence
and tact when speaking with customers and peers.- Responds to customer concerns
on evaluations regarding courseware.- This position requires the following
combination of demonstrated experience, skills and abilities:- Minimum 4-6
years experience as an Instructional Designer.- Minimum 2 years experience in
project management.- Highly proficient in Adobe FrameMaker.- Highly proficient
in at least one of the following graphics tools: Adobe Photoshop, Macromedia
Fireworks, or Paint Shop Pro.- Highly proficient with HTML and web authoring
tools such as Macromedia Dreamweaver. BMC is an Equal Opportunity Affirmative
Action Employer.
Position Requirements: Design and develop instructor-led
and web-based training courses and learning paths for building desired
competencies within the consulting organizations of BMC and its partners.
• Leverage R&D materials to
build courseware presentations and hands-on lab exercises using Global Solution
Site.
• Understand and implement the
theories and practices of Instructional Design.
• Conducts task and learner
analysis for BMC product courses.
• Communicates with other Service
Support departments such as engineering, support, and consulting to gather
technical content.
• Clearly organizes complex
technical concepts and tasks into audience-appropriate training modules.
• Consistently incorporates
improvements to existing material when maintaining and updating existing
courses.
• Coordinate input from Subject
Matter Experts located in various geographical locations.
• With SME inputs and support,
build and QA lab exercises using Global Solution Site and contributes to lab
exercise development.
• Manage changes to curriculum
due to new releases and acquisitions.
• Effectively extracts and
interprets technical information from various sources such as Engineering,
Support, and Sales.
• Regularly participates in
cross-functional projects.
• Anticipates and resolves common
problems.
• Coordinates the use of
available resources to achieve short-term goals.
• Is capable of working
independently with minimum supervision.
• Balances long and short term
goals by prioritizing activities.
• Actively participates in
curriculum planning sessions for new product training.
• Reviews training curriculum and
provides feedback to other instructional designers.
• Adapts well to changing job and
project requirements.
• Recommends and implements
solutions when project issues arise.
No description available.BMC is
an Equal Opportunity Affirmative Action Employer.
Position Attributes: Excellent fluency in English language,
both written and verbal communications.
• Strong Technical
Writing/Content Development Skills.
• Ability to coordinate
activities of multiple individuals to get the job done.
• Effectively learn technical
products and process best practices in order to develop related training
materials.
• Effectively extract and
interpret technical information from various sources such as Engineering,
Support, and Sales.
• Clearly organize complex
technical concepts and tasks into audience-appropriate training modules.
• Incorporate improvements to
existing material when maintaining and updating existing courses.
• Ability to travel as required
building product/solution skills and acting as an instructor when necessary.
• Minimum 2-3 years experience as
an Instructional Designer.
• Proficient in Adobe Frame
Maker, Adobe Captivate, and Articulate Studio.
• Proficient in at least one of
the following graphics tools: Adobe Photoshop, Macromedia Fireworks, or Paint
Shop Pro.
• Basic understanding of HTML,
JavaScript, and Flash desired.
• BMC is an Equal Opportunity
Affirmative Action Employer.
Special Qualifications
• Consulting and technical
product/solution implementation experience with knowledge of implementation
methodologies / best practices in BMC Service Support solutions.
• Proven experience developing
courseware, training materials, technical content, including development of
hands-on labs, using instructor led workshops and/or classrooms as well as
virtual learning environments like web-based training, online, instructor led
online, etc.
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