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TechnoSoft Global is hiring Technical Support Engineer

Company Name: Technosoft Global Services Private Limited

Job Description: Technical Support Engineer

Work Experience: 3 – 5 Years

Work Location: Bangalore

Education: UG - B. Tech/B.E. - Any Specialization, PG - M. Tech - Any Specialization, MCA - Computers, M. Sc - Any Specialization, Doctorate - Doctorate Not Required

Job Description
Very Good communication.
Technical Support environment.
Work experience : 3+ years on Monitoring Tools.
Flexible for rotational shift.

Desired Profile
Event Management and Problem Management -Client /Vendor Management.

1. It's really important for the candidate to have Excellent Written and Verbal Communication Skills.

2. Have hands-on experience on the Monitoring tools (Server/Application/Database/URL monitoring......etc) (HP tool suite Preferably)

3. Should typically have worked in Technical Support environment with exposure to Problem & Incident Management for at least 2 - 3 years. ( Total exp anywhere between 3 - 4 years)

4. Need to work in shifts 24*7 5. Good aptitude/attitude to learn and deliver Strong customer focus with ability to communicate with people effectively at all levels.

5.Any technical certification and knowledge of HP Sitescope/BPM/BSM would be an added advantage.

6. Knowledge on Storage, Networking, Firewall and backup Applications/devices. Knowledge in Vugen Scripting and Automation.Deep understanding of process & compliance. Any Certification: ITIL/ MCITP/MCTS.

7. Basic System administration skills DNS, DHCP, Networking, Firewall, AD eyc.....

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Educational Qualification: BE/BTech/MCA/MSc in Computer Science or Electronics or Equivalent

Contact Person: Manjula.

Telephone: 080 4349 1532

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