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Walk-in Interview on 30 June 2018 at HCL Technologies for IT Service Desk Dc-ops RDS L1 and L2 GAM L1 and L2

Walk-in Interview on 30 June 2018 at HCL Technologies for IT Service Desk, Dc-ops, RDS L1& L2, GAM L1 &L2

Entity Name: HCL Technologies Limited

Job description: IT Service Desk, Dc-ops, RDS L1& L2, GAM L1 &L2

Work Experience: 1 – 6 Years

Education: Graduate – Specialization in IT domain

Salary Scale: Rs 200,000 to 650,000 per annum

Work location: Bengaluru

Desired profile
Candidates should have good knowledge in system Troubleshooting.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users  Route problems to internal 2nd and 3rd level IT support staff.  Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.  Administer and provide User account provisioning.  Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.  Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.  Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs  Perform user account management activities  Escalate complex problem to appropriate support specialists  Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products .


Mention Veena S on the top of resume and on HCL Form also.

Interview Venue
HCL Technologies Ltd, Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic City, Bengaluru 560100

Contact Person: Ms. Veena, 
Email ID: veena-s@hcl.com
Telephone: 080 6626 8375
Date and time: 30TH June 2018 12.00 PM onwards

Company profile
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 7.8 billion for 12 months ended 31st March 2018.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

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