Skip to main content

Replicon Software is hiring Product Support Associate – 4 Openings

Company Name: Replicon Software India Private Limited

Job Description: Product Support Associate – 4 Openings

Job Reference: 61

Work Experience: 2 – 3 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Job Description
About Replicons Support team in Bangalore:
Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?
Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?
Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?

If you are any of these, then the Replicon Application Support team is the place for you.

Support in Replicon is not just about solving customers issues.

Its also about knowing and applying all technologies related to Replicons products.
Its about knowing the different ways of configuring the product and helping the customer implement it.
Its about being intimate about the products limits and suggesting ways of improving the product.

In short, an Application Support Associate in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.

Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Salesforce and other applications like GoToAssist / Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.

The Product Support Associate will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon, while remaining positive and upbeat.


Responsibilities:
Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email.

Desired Profile
Qualifications:

Trouble shooting skills are a must
Excellent written and oral communication skills
Demonstrated superior customer service skills

Shift Timings
North American Shift
6 PM - 4 AM

Contact Details: Replicon Software India Private Limited, #28, Ground Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038


Tel: +91 80 4013 0444 

Popular posts from this blog

Exciting Opportunity: mydukaan.io Seeks Skilled Gen AI & LLM Engineers

  Entity Name: mydukaan.io Job Name:  Gen AI & LLM Engineer Work Experience: 2 plus years Work Location: Bengaluru – Full time Essential skills: PostgreSQL, Kafka, NodeJS, openAI, GenAI Job Description Do you have a keen interest in generative AI, ChatGPT, and large language models (LLMs)? Bot9, a cutting-edge platform for GenAI-driven customer support and sales automation, is on the lookout for a committed Machine Learning intern to become a part of our forward-thinking team. This role offers a remarkable chance to gain practical experience and contribute to pioneering projects in a vibrant and rapidly evolving setting. Key Responsibilities: - Contribute to the development and implementation of GenAI solutions to elevate our customer support and sales automation platform. - Enhance the platform by adding innovative AI capabilities, with a strong emphasis on generative AI and LLMs. - Work closely with our team to integrate the platform with a variety of third-party

Intel Corporation hiring for Software Intern

Company Name: Intel Corporation Job Description: Software Intern Job Number: 706218 Description - Validation/Root causing the apps for tablets and smartphones - Benchmarking/optimization for Intel Atom architecture Qualifications You should possess a relevant educational qualification. Additional qualifications include: - Knowledge of Intel architecture - Programming under Linux and Windows OS - Experience with Intel SW tools Job Category: Engineering Primary Location: Russian Federation-Russia, Nizhny Novgorod Full/Part Time: Full Time Job Type: Student/Intern Regular/Temporary: Temporary Apply Before: Feb 28, 2014

Indegene is hiring Patient Care Advisor

Company Name:  Indegene Job Description: Patient Care Advisor Job Location: Hyderabad, Chandigarh Experience: 1-4 Years Job Description · Counsel patients for improved health related outcomes at the hospitals, clinics and home visits if required. · Responsible for achieving set targets for patient enrollment · Meet patients at regular intervals as advised · Manage the compliance and adherence of patients enrolled. · Collate health records related data from consenting patients · Capture details related to Adverse Drug Reactions reported by patient in pre-defined templates · Handling patient queries and providing response from pre-defined FAQs · Provide patient support by coordinating with pharmacists, stockists and carrying & forwarding agents Desired Skills · Qualifications: B.Pharm / B.Sc (Microbiology, Biotechnology, Dietics, Nutrition) fresher - 2 years of experience. · Target Orientation · Empathy and willingness to listen and relate