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Replicon Software is hiring Product Support Associate – 4 Openings

Company Name: Replicon Software India Private Limited

Job Description: Product Support Associate – 4 Openings

Job Reference: 61

Work Experience: 2 – 3 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Job Description
About Replicons Support team in Bangalore:
Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?
Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?
Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?

If you are any of these, then the Replicon Application Support team is the place for you.

Support in Replicon is not just about solving customers issues.

Its also about knowing and applying all technologies related to Replicons products.
Its about knowing the different ways of configuring the product and helping the customer implement it.
Its about being intimate about the products limits and suggesting ways of improving the product.

In short, an Application Support Associate in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.

Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Salesforce and other applications like GoToAssist / Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.

The Product Support Associate will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon, while remaining positive and upbeat.

Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email.

Desired Profile

Trouble shooting skills are a must
Excellent written and oral communication skills
Demonstrated superior customer service skills

Shift Timings
North American Shift
6 PM - 4 AM

Contact Details: Replicon Software India Private Limited, #28, Ground Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038

Tel: +91 80 4013 0444 

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