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McAfee India is hiring Server Operations Engineer

Company Name: McAfee Software (India) Private Limited

Job Description: Server Operations Engineer

Job Reference: 883954

Work Experience: 6 – 9 Years

Work Location: Bangalore

Education: UG - B. Tech/B. E. - Computers
PG - Any Postgraduate
DOCTORATE - Doctorate Not Required

Job Description
Main roles of Global Operations Center are:

To ensure maximum service availability and performance 24/7/365

To ensure committed business services availability and performance through effective Monitoring, Event Management, Incident Management, and Performance Management

To provide Support Services to various teams throughout McAfee within and outside of IT operations.

To drive improvements in operational efficiency, reduce outages, and reduce MTTR using all resources at our disposal.

These result in diverse range of duties for Support Engineers. GOC staff will monitor, maintain and remediate critical business services, applications, Databases and IT Infrastructure including servers, Networks, Storage and VMware infrastructure. GOC staff will be working very closely with IT Service desk and various Technical Management teams in delivering the services.

As such, GOC staff is expected to have all-round understanding of systems, networks and applications. Attention to details, ability to multi-task and work prioritization is also key skills in this environment. This team will provide 24/7 support.

Duties and Responsibilities:
Maintain accountability for an issue until service restored using ITIL best practice of Event, Incident & Problem management

Work with engineers and project leads to implement new systems, policies, standards and practices.

Improve the future resolution of issues by writing Knowledge Articles and training colleagues

Logically work through problems to determine their cause and how they can be resolved
Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in both in Bangalore India and Plano Tx.

Manage the day to day monitoring configuration for application using HP / Tivoli / BMC monitoring and management tool.

Reporting Generate various technical and management reports using reporting capabilities of monitoring tools.

Be a process and technical leader on Major Incident, Sev 1, and business impacting events and incident technical bridges.

Desired Profile

Bachelor's Degree in Computer Science, Engineering, or Equivalent

Deep knowledge of industry-standard, enterprise-class best practices for a large server environment.

Must have experience with server virtualization with specific knowledge of VMWare vSphere 5.0.

TCP/IP knowledge.

Working knowledge of Active Directory sites and service, Group Policy and DNS/DHCP, shares and permissions.

Experience with any of the following; Dell, IBM, HP Enterprise class servers, and Cisco UCS.

6 9 years of overall IT experience, specifically with large scale Enterprise sever management and monitoring in large NOC/SOC environment

Must have 3 5 years experience working specifically in an Level 1 or Level 2 capacity

HP enterprise monitoring tool experience in HP Operations Manager, HP Business Service Manager, and HP Sitescope.

Experience in Scripting in UNIX and Windows to drive automation in monitoring and management

Strong conceptual knowledge of each tier of applications Application, Middleware, Database.

Experience crossing boundaries in application development, support, and all aspects of infrastructure to improve operations and MTTR of incidents.
Strong knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus.

Excellent verbal and written communication skills

Ability to multi-task, tasks prioritization, work independently with minimal supervision in a 7x24 environment

Windows 2003/2008/2008 R2 Server support and troubleshooting or administrative and troubleshooting knowledge of Red Hat Linux including clustering.

MCSA, MCSE, or MCTS certification preferred

RHCT or RHCE certification preferred

Experience with shell scripting and automation tools

Familiar with Avocent IP KVM Technology

Experience with iDRAC, ILO, and RSA II out-of-band technologies

Strong troubleshooting skills

Strong communication skills

Strong documentation skills and recognizes the need for such

Contact Details: McAfee Software (India) Private Limited, Embassy Golf Links Business Park Pine Valley - 2nd Floor, Off Indiranagar - Koramangala Intermediate Ring Road Bangalore - 560 071


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