Company
Name: EMC Data Storage Systems India Private Limited
Job
Description: Implementation Delivery Specialist
Work
Experience: 4-8 Years
Work
Location: Bengaluru
Principal
Duties and Responsibilities:
Represents
EMC in a professional manner to customers, EMC Partners and other EMC personnel
at all times. May be required to support and instruct less experienced
co-workers, through classroom training sessions or on-the-job mentoring. Trains
customer personnel when authorized by TS Management. May occasionally be called
upon to act as a back up to the Project Manager or to provide team technical
leadership on specific implementations
Supports
and reports to engagement Project Manager while assigned to active customer
engagements. Advises Project Manager on Level of Effort required to perform
assigned software implementations. Regularly communicates status of project and
all applicable customer issues to the Project Manager.
Performs
according to established safety standards. Reports unsafe situations and
recommends improvements.
Prepares,
maintains and submits activity/progress reports and time recording/management
reports in accordance with published procedures. Keeps Program Managers and
Project Managers informed of activities, alerting of any issues promptly.
Provides updates to EMC case tracking system and or other technical
applications for Software implementation and Problem Reporting/Resolution.
Completes end-of-project reports.
Tracks,
maintains and reports any travel and expense activities which are re-billable
to the customer based on the engagements Statement of Work.
Seeks
advice or assistance from TS management and/or CS Technical Support as required
during difficult customer situations. Works in conjunction with EMC CS
colleagues to ensure effective resolution of technical issues encountered
during implementations.
Installs
EMC software products in a Mainframe and/or Open Systems hardware environment.
Performs complex and/or extended-stay software implementations per the
specifications in the Statement of Work, Scope document, Architecture Design
Document or Project Manager direction. Successfully manages relations with
Customers utilizing negotiation and influencing skills to acquire the internal
and external resources necessary for optimal results. May be required to coordinate
the necessary resources within EMC to resolve issues or problems. May be
required to support Program Managers, Project Managers and Solutions Architects
in developing Scopes of Work and Project Plans. May also occasionally support
other activities as necessary. Provides assistance to EMC technical teams in
the development of custom solutions and implementation preparation. EMC Proven
Professional Certification desired.
